Graduate Course Descriptions

Note: Enrollment limits may apply to certain courses. Not all courses are offered each year.

EP 500. Independent Work
Credit to be arranged. Prerequisite: senior or graduate standing and permission of instructor.

EP 502. Strategic Management of Technology
Analytical methods for strategic management are reviewed. Technology strategy is linked to the strategic plan for the organization, and methods to accomplish this linkage are developed. Factors which characterize and encourage innovation are discussed. A process for managing and integrating new technology into the strategic process is developed. Throughout the course, cases are used to analyze and demonstrate the several elements of strategic management of technology. Prerequisite: graduate standing; permission of instructor required. Credit 3 units.

EP 503. Principles and Practices of R&D Management
The mission or role of the Research and Development (R&D) function in different types of organizations. Management of R&D personnel, including selection, development, and motivation. Effective use of the dual ladder path for technical personnel. Enhancement of creativity and innovation and avoidance of technological obsolescence. Project selection and management and the improvement of R&D productivity. Factors affecting internal and external communications in R&D laboratories. Prerequisite: graduate standing; permission of instructor required. Credit 3 units

EP 511. Policy, Politics, and Technology
U.S. science and technology (S&T) policy; S&T in the federal government; budgets for research and development; S&T manpower policy; technological innovation; industrial policy; presidential science advising; international science and technology; science and secrecy; military R&D university-industry cooperation; the politics of technical decisions; selected policy issues. Prerequisite: senior or graduate standing or permission of instructor. Credit 3 units.

EP 512. Technology Assessment
Techniques for anticipation of social, economic, and environmental consequences of technological development to provide the public, and government and corporate policy makers, with sound bases for decision-making. Topics include technological forecasting; impact identification, analysis, and evaluation; and policy analysis. Students working in interdisciplinary teams will carry out pilot technology assessments. Prerequisite: senior or graduate standing or permission of instructor. Credit 3 units

EP 532. Technology and Environmental Management
Management decision-making is examined as this activity relates to an increasing awareness, on a global scale, of the imperative for protection, preservation, and productive use of the physical environment. The goals, objectives, and activities of various groups and stakeholders of the organization are analyzed for impact on the organization and the environment. The multiple tasks of management in addressing relevant environmental issues will be explored through assigned readings, lectures and case analyses, and discussions. A focus will be on managerial decisions to cope with stakeholder interests and the long term effect on the organization. Prerequisite: senior or graduate standing or permission of instructor. Credit 3 units.

EP 535. Analytical Methods for Engineering and Policy Decisions
Quantitative methods commonly used in analyzing engineering and policy decisions. Basic concepts and applications with extensive use of case studies. Methods and applications may vary from year to year, but will typically include: economic principles involved in engineering and policy decisions; engineering economic analysis; cost-effectiveness analysis; decision analytic methods, including probability concepts, risk, and utility; using laboratory and field data in decision-making; allocation of limited resources. Prerequisite: graduate standing and permission of instructor. Credit 3 units.

EP 536. Computer Techniques for Management of Engineering and Technology
Study and application of computer techniques in operations research and management sciences with special emphasis in modeling, use of computer packages and analysis of computational results. Topics: Linear programming, shadow prices, transportation problems, transhipment problems, assignment problems, goal programming, network problems, integer programming, quadratic programming, product mix, covering, staffing, cutting stock, blending, multiperiod planning, multistage problems, PERT/CPM, random elements. Assignments: weekly homework and term project (either specified by the instructor or approved by the same based on a written proposal). Prerequisite: Calculus or consent of instructor. Credit 3 units. Same as SSM 504.

EP 537. Environmental Risk Assessment
Definition of risk and uncertainty. Common probability models and their application to environmental risk assessment. Principles of toxicology and epidemiology. Bioassays. Exposure characterization and measurement. Qualitative and quantitative evaluation of human and animal studies. Tests of significance. Estimation of response rates. Dose-response models and parameter estimation. Low-dose extrapolation. Prediction error. Estimating individual risk and aggregate risk. Risk assessment methods in regulatory decision making; standard setting. Prerequisite: senior or graduate standing; SSM 325, SSM 326 or Math 320. Credit 3 units.

EP 551. Legal Aspects of Waste Management
An examination of the federal laws and regulations applicable to hazardous waste, including both the routine handling and the unintended release of hazardous waste into the environment. In defining hazardous waste, the defini- tion and regulation of non-hazardous solid waste will be addressed. Requirements applicable to those who generate, transport, treat, store, and dispose of hazardous waste, and remedies for releases of hazardous substances, into the environment will be principal topics of study. Also included: asbestos; polychlorinated biphenyls ("PCBs"); underground storage tanks; hazardous emissions into the air, water, and drinking water; legal aspects of environmental assessments; and toxic torts. Prerequisite: senior or graduate standing. Credit 3 units.

EP 552. Regulation of Toxic and Hazardous Substances
Examination of federal regulatory programs governing the introduction into the marketplace and the handling of toxic and hazardous substances. Statutory programs to be covered will include the Toxic Substances Control Act; the Federal Insecticide; Fungicide, and Rodenticide Act; the Emergency Planning and Community Right to Know Act; the Hazard Communication Standard; and various programs concerning asbestos. "Toxic torts," or claims of personal injuries related to exposure to toxic and hazardous substances will also be addressed. Credit 3 units.

EP 553. Regulation of Air and Water Pollution
This course will focus primarily on two federal laws, the Clean Air Act and the Clean Water Act. We will examine the statutory provisions, implementing regulations, and court decisions regarding the principal elements of each act. In addition, the regulatory approach and use of regulatory tools under the two acts will be compared and contrasted. Among the topics covered are ambient standards, emission/effluent limitations, new source standards, regulation of toxic pollutants, and enforcement. Prerequisite: senior or graduate standing or permission of instructor. Credit 3 units.

EP 561. Data Analysis and Experimental Design
Techniques of data analysis and experimental design for decision-making. Topics include: statistical design, regression, analysis of variance, analysis of cross-classified categorical data, Bayesian decision theory, and elementary probability modeling. Emphasis varies from year to year. Prerequisite: Prerequisite: senior or graduate standing or permission of instructor. Credit 3 units.

EP 571. Production and Use of Financial Information
Basic concepts in collecting, organizing, and using financial data for the production of income statements, balance sheets, and cash flow statements. The accounting model is used to interpret and present financial data in forms for planning and controlling business activities, and for preparing project budgets and budgets for the firm. Analysis of financial statements. Prerequisite: graduate standing or permission of instructor. Credit 3 units.

EP 572. Technological Development and Economic Decisions
Intermediate macroeconomics is surveyed with an emphasis on managerial decision-making involving technology and the impact of technological development on the business cycle. Aggregate economic variables are analyzed through identification, measured projection, and interpretation, including the implications for government policies involving technology and managerial response. Intermediate microeconomics is surveyed, focusing on technology and emphasizing cost and demand analysis, design of pricing strategies, and market structures. Prerequisite: graduate standing. Credit 3 units.

EP 573. Engineering and Policy in A Regulatory Environment
The government regulatory process in selected economic sectors and its role in influencing technological development is explored from the viewpoint of the consultant, manager, and regulator. Strategy is the thread that pulls the component parts together. Prerequisite: graduate standing or permission of instructor. Credit 3 units.

EP 574. International Technology Management
An understanding of the international economic and regulatory environment will be required for managing any enterprise now and into the twenty-first century. Technology development, the international macroeconomics environment, and risk factors of multinational companies are examined. Restrictions on international trade in technology developments. Selected cases are used to illustrate key influences. Prerequisite: graduate standing or permission of instructor. Credit 3 units.

EP 579. Issues in Engineering and Technology Management
Contemporary issues in management of technology and the practice of engineering relating to development of technologies and the integration of new technologies into business strategy are examined. Topical areas will include product strategy, R&D planning, technology evaluation and transfer, project management, and other issues regarding current trends which influence the role of technology in national and global economies. Prerequisite: graduate standing and permission of instructor. Credit 3 units.

EP 580. Financial Accounting
An introduction to the accounting model, and how it can be used to organize financial data into meaningful information. The balance sheet; the income statement; the accrual concept; the accounting cycle; changes in financial position, cash flow, and liquidity; present value concepts; cost-volume relationships; cost concepts; budgets. Prerequisite: senior or graduate standing or permission of instructor. Credit 3 units.

EP 581. Managerial Accounting
The development of the accounting model, and how accounting data can be interpreted and used by management in planning and controlling business activities. Cost behavior patterns; cost allocations; profit centers and transfer pricing; capital budgeting; income tax implications; overhead applications; inventories; plant assets; financial statement analysis; impact of changing prices. Prerequisite: EP 580. Credit 3 units.

EP 583. Financial Management for the Technological Entrepreneur
Finance for the technological entrepreneur, consultant, or business manager; hands-on financial operations of the close and public corporation; capital markets as a source of funding; present value calculations for lease-buy decisions; corporate and personal investment as an adjunct of long-range financial planning. Prerequisite: EP 580. Corequisite: EP 571 or EP 581. Credit 3 units.

EP 584. Technological Entrepreneurship
How the technological entrepreneur can start, manage and capitalize a small business; creating feasibility reports for new products or services; constructing the business plan; contacting venture capital sources; operational systems: personnel, marketing, financial administration, R&D, production and control. Prerequisite: senior or graduate standing or permission of instructor. Corequisite: EP 580. Credit 3 units.

EP 591. Special Topics in Engineering and Policy
This course varies in content from year to year based upon current interest of participating faculty and students. Course topics in recent years have included: Appropriate Technology for Rural Development; Food and Agricultural Policy Seminar; Strategic Management of Technology, Technological Entrepreneurship. Credit to be arranged.

EP 598. Master's Project
Students electing the project option for the master's degree perform their work under this course. Prerequisite: graduate standing and permission of instructor. Credit to be arranged.

EP 599. Master's Research
Prerequisite: graduate standing and permission of instructor. Credit to be arranged.

EP 600. Doctoral Research
Prerequisite: graduate standing and permission of instructor. Credit to be arranged.

T55-512. Applied Statistics for Engineering Management
An introduction to probability and statistical techniques applied to management and evaluation of technological systems. Hypothesis testing and estimation. Applied regression analysis and analysis of variance. Introduction to design of experiments. Credit 3 units.

T55-521. Human Performance in Engineering
Management of engineers, scientists, and technology- based organizations facilitated by an understanding of individual, group, and organizational behavior. Leadership, goals, motivation, and performance. Management of change, conflict, and effectiveness. Organizational development and design. Integration of innovation and entrepreneurship in contemporary settings. Credit 3 units.

T55-522A. Principles of Strategic Planning
The process of management is interwoven with strategic planning. Strategic planning is developed in detail. The engineering and technology functions are linked to business policy. The strategic management process is introduced. Fundamental analytical tools for strategic decisions. Analysis of selected cases apply the conceptual framework. Credit 3 units.

T55-523. Engineering Project Management
Basic fundamentals and advanced concepts of engineering project management applicable to projects and programs, both large and small. Project management skills, techniques, systems, software and application of management science principles will be covered and related to research, engineering, architectural, and construction projects from initial evaluations through approval, design, procurement, construction, and startup. Credit 3 units.

T55-524. Managing Technical Professionals
Structure, design, and theory of how to improve the effectiveness of the technical members of an organization. Nature and dynamics of conflict among technical professionals, including understanding conflict and conflict management behavior. Overview of the role of communication in creating and resolving conflicts. Effectiveness of managerial leadership in the technological organization. Prerequisite: T55-521. Credit 3 units.

T55-534. Production Planning and Control
Examination of quantitative and managerial approaches for the planning, scheduling, and control of production and inventories in manufacturing companies. Reviews various models for demand forecasting, capacity planning, lot-sizing, scheduling, and shop-floor controls in various types of manufacturing environments. Analysis of techniques such as MRP II, JIT, and Kanban in production scheduling and control. Credit 3 units.

T55-535. Productivity and Quality Control
Elements of quality control and customer assurance. Quality control plans for specific parts. Principles of sampling and use of statistics in quality control. Vendor quality policy. Locating chronic sources of trouble. Inspection planning. Total cost of quality and quality programs. Reliability concepts. System reliability evaluation. Product liability. Credit 3 units.

T55-536. Operations of Manufacturing Management
Examination of responsibilities of the Operations Management function in the manufacturing enterprise. Quantitative approach to the analysis of production system requirements in terms of fixed and variable capacity, material conversion processes, inventories, and distribution channels and supporting staff functions to provide finished product in compliance with quality, service, and cost objectives of the firm. Credit 3 units.

T55-550. Operations Strategy
Practical and theoretical techniques for using specific manufacturing and operations strategies as competitive weapons are explored. The concept of an operations and manufacturing strategies and the strategic plan for the organization. Case studies are used to reinforce the conceptual discussions concerning competing on the basis of quality, productivity, and new products. Credit 3 units.

T55-561. Engineering Law
Legal principles and procedures relevant to engineering management and technology-based organizations. Focus on contracts, agency, government regulations, negligence, litigation, common business transactions, and trade secrets. Credit 3 units.

T55-563. Technical Communications for Engineering Managers
Effective written and oral communications for engineering managers. Basic consideration of audience analysis, graphic aids, techniques for constructively editing your own work and that of others. Achieving clarity, precision, and brevity. Generic elements of proposals. Continuing discussion of communication ethics, imperatives, and options. Interpersonal, organizational, and regulatory factors affecting communication of technical information. Practice in oral presentation. Enrollment limited to 15 students. Credit 3 units.

T55-564. Technology Marketing Concepts
Market inputs to product research, design, and development. Market research techniques for new product development in the technology-based corporation. Domestic and international marketing of advanced technology products and systems. Government procurement and contracts. Credit 3 units.

T81-500. Independent Study
Prerequisite: Departmental approval. Credit 3 units. Credit and time to be arranged with program director.

T81-501B. Information Technology
Review of the major platforms of computing mainframe, mid- range, and micro. Examine computing platforms emphasizing applicability in specific circumstances. Special emphasis will be given to operating systems software, telecommunications, and client server computing. Credit 4 units.

T81-502B. Applied Information Technologies
Technologies reviewed include database, Computed-Aided Software Engineering (CASE), object oriented, Electronic Data Interchange (EDI), imaging, and Graphical User Interfaces (GUI's). Credit 4 units.

T81-503B. Organizational Dynamics of Technology Assimilation
Examination of organizational implications of information technology. Topics include assimilation and diffusion of technology, the effects of technology on organizations and organizations on technology, and how to analyze organizations to assess the role of information technology. Credit 4 units.

T81-504B. Managing Information Technology
Covers the issues of aligning IS with enterprise goals; role and job distinctions; hardware/software resource acquisition/selection; and staffing and managing departmental computing. Credit 4 units.

T81-505A. Managerial Computing
This course is meant to provide a broad understanding of computing technology as an area of substantial managerial concern. A survey of computing technologies as used in business/government enterprises is provided. Conceptual foundations for information and systems are covered, along with a review of how application information systems are constructed within complex environments. Credit 3 units.

T81-506B. Foundations of Information Management
This course lays out the foundations for information management through coverage of frameworks for understanding the place information management holds in an enterprise. These frameworks come from a broad background of managerial thought and other related disciplines. Key conceptual foundations are covered, computing and telecommunications technologies are surveyed, and development and support of information systems are reviewed. Recent research contributions dealing with information systems practice along with organizational and social context of information systems are covered. Credit 3 units.

T81-507B. Seminar in Contemporary Information Technology Issues
The focus of this course will be where the study and practice of information technology is headed. This will include discussions of legal, ethical, and privacy issues concerning information technology. Also a review of recent topics in software development, metrics, re-engineering, and quality assurance will be covered. The student will benefit most from this course after having completed the MIM core, or by having substantial practical experience in the information technology field. Credit 3 units.

T81-508B. Principles of Automated Development and CASE
Introductory concepts of Automated Development (AD) are presented. Various models of AD are reviewed in detail (e.g., Information Engineering), methodology assessment approaches are covered (e.g. Process Maturity), and a variety of organizational interpretations of technology impact are surveyed. The technology of Computer-Aided Software Engineering (CASE) will be covered through tutorial laboratory sessions and a small laboratory problem assignment. Credit 3 units.

T81-509A. Software Project Management in Organizations
This course covers project management principles for software system development. It includes discussions of alternative project management approaches and concepts, and how to choose between them when managing a project. The focus of this course is a parametric analysis of a project so its complete environment becomes manageable. A lab experience with a project management tool will also be provided. Credit 3 units.

T81-516B. Principles and Practice of Information-Systems Engineering Analysis
This course describes the corporate IS requirements assessment and planning process. It covers the development of an information architecture and a technology architecture. An enterprise model is discussed from the aspects of subject areas, entities, and processes. Details concerning data analysis are covered and include data entities, entity attributes, entity relationships, and macro/micro data modeling. Diagramming tools for data modeling will be used. Details of process analysis are covered and tools will be used for hierarchical decomposition, data flows and action diagrams. Prerequisite: T81-508B. Credit 3 units.

T81-517B. Principles and Practice of Information-Systems Engineering Design and Construction
This course covers preliminary design, presentation architecture, process architecture, and application construction. It includes discussions of techniques and tools for defining menu structures, screens and screen dialogues, and user interface management systems. It discusses the communications environment and protocol. Logical and physical database design are covered. General principles of physical design are discussed, such as module definition, coupling and cohesion, and module packaging, with an emphasis on related programming tools. Finally, physical limitations and their effect on implementation of the design are debated. Credit 3 units.

T81-519B. Advanced Topics In Information Systems Engineering
Engineering is a continuing area of growth. New topics such as encyclopedia management, graphical user interface, and object-oriented techniques will be covered. The automated tool market will be discussed, and how information engineering is being assimilated into current business environments. Credit 3 units.

T81-520A. Decision Support and Executive Information Systems
The course introduces the student to the Decision Support Systems (DSS) areana. While actual DSS's are designed and developed by the student, the course in not technically oriented. Rather, much of the course addresses DSS from a general management and organizational perspective. The four main areas of focus are: decision making from a management sense; models employed for decision making; design and development of DSS's; and examination of specialized DSS's. Credit 3 units.

T81-521. Enterprise-wide Information Management
The deployment of information technology within the enterprise is an increasingly more complex organizational problem. The disaggregation and dispersion of technology throughout the enterprise, combined with the increasing value of information to managers and workers, creates a dynamic and important management problem. The course considers a broad set of frameworks for dealing with the problems, and offers a number of case studies taken from US and European companies. A prime focus is the linkage between the enterprise management culture and the information technology management frameworks. Topics include high-performance information management, information economics, enterprise-wide action planning, organizationally- aligned I/T management, and organizational and process I/T architectures. Credit 3 units.

T81-550. Special Topics
Credit 3 units.

T81-572B. Modern Database Concepts and Applications
This course extends basic database concepts to current database issues that impact IS technology. Issues such as data modeling and implementation, dictionaries and repositories, distributed database, legacy systems and reverse engineering, and object orientation will be explored. Hands-on experience with leading database products will be an integral part of the course. A familiarity with basic database concepts and design principles is assumed. Credit 3 units.

T81-591. Research and Research Design for Information Management
Both quantitative and qualitative research approaches will be covered. Approaches will include surveys, literature, field studies, human factors, and active-research. Problems of validity and reliability will be discussed. The course will include a review of current research in Information Management. Students will be expected to design a research project. Credit 3 units.

T82-531A. Introduction To Telecommunications Management
This course will review the basic management concepts of telecommunications, examine the current state-of-the-art, and take a look into the future. The basic concepts consist of six major components: signals and waves; electricity; system elements; modulation; digital signals; computers and data communications. Media, distribution frames, and outside plant facilities will also be covered. The role that standard making and regulatory bodies have on the telecommunications industry, and their effects on both contemporary and future telecommunications products, will be discussed. Includes instructional demonstrations and student hands-on lab experience. Credit 3 units.

T82-532A. Telecommunications Regulation and Public Policy
Current developments in the telecommunications industry will be covered in this course, including the impact of changing technologies on the workplace and the impact of the business environment and social structure on technology. Legal and regulatory issues and public policy in a post-divestiture business climate will be discussed, as well as trends and potential applications for emerging technologies. Case studies will provide practical examples of how telecommunications function in different organizations. Credit 3 units.

T82-533A. Network Design I
This course will be primarily focused on giving the student a thorough understanding of the OSI/ISO reference model. This course, the first in a sequence of two, will involve a fairly detailed study of layers 1 through 4 (the physical, data link, network, and transport layers). Discussions will include options in network design and architecture, queuing theory, traffic engineering, connectivity in data communications, and the linking of disparate architectures and standards into integrated systems. Potential architectures will be explored, emphasizing planning for future technologies in information networking. System design will focus on protocol stacks and integrating communication components into complex systems. Integration of LANs, MANs, and WANs will be covered. Lower layer security capabilities will also be addressed. Transition strategies from current operating business systems to OSI/ISO protocols will be introduced. Includes instructional lab demonstrations. Credit 3 units.

T82-535. Economics of Telecommunications and Information Systems
Concepts of market supply and demand as they apply to markets for telecommunication and information services, to information networking, and to products. The rationales for, and nature of, emerging applications of information systems and information networks. The availabilities and pricing of services; methods of economic decision making; and justification of business information systems and information networks. Value added and virtual networks pricing schemes, features, services and strategies will be covered. Credit 3 units.

T82-538. Special Topics
The latest in new and innovative technologies. The course contents will change as emerging technologies affect the way we do business in the future. The chosen topics will be based upon input from business and academic advisory boards. Credit 3 units.

T82-540. Voice Applications and Technologies
This course provides an introduction to digital telephone, voice digitization, transmission and modulation, network design principles, switching fundamentals, fiber optic transmission systems, network management in the corporate environment, integrating voice and data. Automatic call distribution systems, queuing theories, and Centrex as compared to private PBXs will be covered through various case studies. Credit 3 units.

T82-541. Elements of Digital, Analog, and Data Communications
An introductory course in applied telecommunications that requires a basic understanding of calculus and statistics and how they are applied in the context of telecommunications networks. Topics include transmission concepts, pulse coded modulation and digital carrier systems, frequency division multiplexing, circuit switched network systems, signaling systems, local switching systems, station equipment, private branch exchanges, tandem switching systems, and data communications system hardware. Common equipment, microwave radio, fiber optic networks, satellite communications, local area networks, facsimile, image and video communications will be covered. The OSI seven layer model and protocol stacks will be introduced. Also included are instructional demonstrations and student hands-on lab experience. Credit 3 units.

T82-542. Network Design II
This second course in network design, a continuation of T82-533A, stresses integration of systems and applications. The session, presentation, and application layers of the OSI/ISO reference model will be addressed. Coverage will include design issues such as data exchange, dialog management, synchronization, activity management, and exception reporting. Remote procedure calling using the client-server model will be covered, with examples. Presentation design issues will include data representation and compression. Data structures, abstract/transfer syntax and cryptography will also be covered. The application layer will treat existing standards such as FTAM, X.400, X.500, and virtual terminals. File serving, concurrency control, replicated files, user agent, and message transfer agent will be presented. Examples of applications in public and private networks will be studied as well. GOSIP will be examined in detail, along with its relationship to the seven layer reference model. Management tools and techniques will be examined, along with their application to local and wide area networks and metronets.

Primary emphasis will be placed on transition strategies from current business operating protocols and environments to those protocols supported by the OSI/ISO model. Coverage of GOSIP will extend throughout all seven layers of the model. Also included are instructional demonstrations and student hands-on lab experience. Prerequisite: T82-533A. Credit 3 units.

T82-551. Topics in ISDN
This course provides an overview of the critical management planning issues associated with ISDN (Integrated Services Digital Network). Topics include value-added services, the requirements to support ISDN, technical specifications of standards, and variations in public policy issues. Some hands-on lab exercises will be utilized to explain technology issues. Credit 3 units.

T82-552. Networking Small Systems
This course will investigate Local Area Network (LAN) technology: its development, principle functionality, and speculation on its future as a business solution. LAN technology will be discussed within the context of information systems architecture and industry international standards. Popular commercial network operating systems will be examined, as will implementation alternatives. These alternatives will include cable plant planning, network design, security and administration. In addition, the interconnection and control of desktop systems and LANs into Wide Area Networks (WAN) will also be discussed within the context of business management and decision-making. Credit 3 units.

T82-566. International Telecommunications
Economic issues, policy and regulation, current and developing infrastructures, including teledensity, and market development issues will be addressed. The often conflicting agendas of international, regional and national standards and development organizations will be presented to demonstrate how information technology and telecommunications are converging at many levels to accomplish a global networked society. Selection criteria for T1, E1, Broadband ISDN, cellular or other relevant technologies, new service development or upgrade of existing plant, and privatization or government owned operations will be discussed. Credit 3 units.

T82-580. Network Systems Management
Network systems management is a set of layered responsibilities which ensure that the network communication channels are continuously available and perform optimally from source to destination. Today, networks may be local to the department or global to the enterprise and may encompass third-party services and networks. This course is divided into two main focus areas. First, network systems management will be defined and investigated from its broadest context, and the various functional requirements will be identified. Strategies and standards for each of these support areas will be discussed from organizational and operational perspectives. Second, the technology of network systems management will be investigated, focusing on tools and techniques, available and emerging today. Major categories of tools will be demonstrated or used in hands-on lab experiences. Credit 3 units.

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